Shipping/Doa Policy

 

         * *WE ONLY SHIP ON MONDAY AND TUESDAY'S with some availability on WEDNESDAY'S ** 

Hesitant about ordering during Covid-19? Don't worry, in the event any issues arise, we got your back no problem! As always happy reefing and keep your head up during these hard times.  

  • Shipping is $40 flat rate. Please see FAQ about $60 minimum order requirement  

  • I only ship to the continental 48 states in the US.  I cannot ship internationally, nor can I ship to Hawaii, Alaska, Puerto Rico, etc. 

  • After you place your order I'll contact you and let you know if the order is ready to ship. Either way, I'll ship on a day that we both agree upon so you are ready to receive your order.  I would NEVER ship an order without first getting the OK from you.

  • All orders are shipped Fedex Priority Overnight by 10:30am to most locations. If your rural then expect a 12pm to 4pm delivery window. A signature is NOT required. Must accept delivery on FIRST attempt or guarantee is void.

  • If the destination or Fedex hubs are lower than 20°F or if it is that cold here in Colorado, I may need to delay/reschedule shipping. I will contact you if this occurs. There is a point where it can be too cold to send coral!

  • In the rare event that you receive a dead (DOA) coral, pictures of the dead specimen still sealed in our bag must be emailed to Hiddentreasurecoralsllc@gmail.com within 2 hours of the FIRST attempt of delivery. 3hrs if held for pick up at a Fedex Ship Center.

  • Please allow us adequate time to evaluate the situation. Store credit minus shipping charges will be issued upon acceptance of the DOA claim. We don't do refunds only store credit. 

  • Any “Freebie” Frags are excluded from the DOA.

  • We are not responsible for incorrect addresses provided by the buyer. If you have moved since you have made an account please update your address, we don't control this. You are responsible for providing your correct address.

  • By purchasing my coral you are agreeing to the terms of this DOA policy.

  • If you wish to do local pickup, just get in contact with me. We can then schedule a time for you to pick up your coral order. We ONLY do door pickup due to Covid-19 at this time. I'm Located in Severance, CO.  


                                                                                       Happy Reefing!

©Hidden Treasure Corals LLC 

Thanks for Visiting and Happy Reefing!

            Phone:(970)449-2262                       Email: Hiddentreasurecoralsllc@gmail.com

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