©Hidden Treasure Corals LLC 

Thanks for Visiting and Happy Reefing!

            Phone:(970)449-2262                       Email: Hiddentreasurecoralsllc@gmail.com

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Shipping/Doa Policy

 

              * *WE ONLY SHIP ON MONDAY AND TUESDAY'S CURRENTLY with Rare times on WED** 

     

  • Shipping is $40 flat rate. Please see FAQ about minimum order requirement  

  • I only ship to the continental 48 states in the US.  I cannot ship internationally,  nor can I ship to Hawaii, Alaska, Puerto Rico, etc 

  • Special orders or “cut-to-order” frags will require an average of 2-weeks healing prior to shipment to ensure a healthy specimen, if my frags are listed then they are most likely ready to go! 

  • I do NOT ship in December ever, holidays delay packages and almost always result in dead coral. Shipping resumes in 2nd week of January. If you wish to ship coral anyway I will not cover any DOA/shipping issues!

  • After you place your order I'll contact you and let you know if the order is ready to ship. Either way, I'll ship on a day that we both agree upon so you are ready to receive your order.  I would NEVER ship an order without first getting the OK from you.

  • All orders are shipped Fedex Priority Overnight by 10:30am to most locations, if your rural then expect a 12pm to 4pm delivery window.  Signature is NOT required. Must accept delivery on FIRST attempt or guarantee is void.

  • If the destination or Fedex hubs are lower than about 5-10F or if it is that cold here in Colorado, I may need to delay/reschedule shipping.  I will contact you if this occurs.  There is a point where it can be too cold to send coral!

  • In the rare event that you receive a dead (DOA) coral. Pictures of the dead specimen that is still sealed in our bag must be emailed to Hiddentreasurecoralsllc@gmail.com within 2 hour of the first attempt of delivery. 3hrs if held for pick up at a Fedex Ship Center.

  • Please allow us adequate time to evaluate the situation. Store credit minus shipping charges will be issued upon acceptance of the DOA claim.

  • Any “Freebie” Frags are excluded from the DOA.

  • By purchasing my coral you are agreeing to the terms of this DOA policy.

  • Lastly, PLEASE do not hesitate to ask any questions, I promise your corals are in good hands and I want you to have a good experience. I'm really easy to work with and want you to be 100% satisfied at the end of the day!

  • If you wish to receive your order on a Saturday there is an extra charge.  If you choose Saturday delivery, you will be required to pay the $20 extra fee although I'm NOT currently shipping on Fridays..

  • If you wish to do local pickup, Just get in contact with me. We can then schedule a time for you to pick up your coral order, I am very busy so it may be a little hard to work out but I'm sure we can do something at some point. I'm Located in Severance, CO.  


                                                                                       Happy Reefing!